Returns & Exchanges
We want you and your canine companion to be completely satisfied with your purchase. If your gear isn't a perfect fit, you can return or exchange any unworn item in its original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Pack and Ship
Securely pack the items in their original condition and drop off the package at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing